Join Date: Jul 2015
Location: Daly City, CA
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So I woke up super early to call Berkeley Yamaha (the place i bought my bike from) about the recall for our bikes and after being tossed around 3 different departments, a guy finally answers me and asks me what i want. Previous guy from parts told me i need to give them my VIN to run to check if my bike is on the list (why? I already stated i received a recall for MY bike).
Told the guy on the phone i was told to give him my vin to run a check and he gives me an attitude saying "we dont need that, when do u want to come in?" I proceed to tell him i can only come in on saturdays and told him i heard it only takes 2hrs to get it done and he tells me "no it doesnt take 2hrs u drop it off and u pick it up in the afternoon i cant tell u when the job gets done" ok fair enough i say.. But i tell him i work graveyards so it will be hard to come in that early and he proceeds to raise his voice at me stating "what do YOU want to do then?" I tell him i will just try to come in when they open and he doesnt even ask me what make or model my bike is or why i called lol (i was transferred to him). All he says was "good see u then." Crazy how rude this dealership is now that im not buying a bike but trying to get **** fixed. Makes me wonder if they even have the parts for my bike to fix.
Don't call them on the phone and demand sh1t. Nobody likes it when customers do that.
Go down there in person, and talk face-to-face with the service guys. Take your recall letter with you, if you have it.
If you don't have your letter yet, print-out the recall notice from the Yamaha website, and write your VIN number and contact info on it.
Have something in your hand to SHOW them. ASK them when they will have your recall parts kit in-stock, and when they would like
you to drop your bike off. ASK them how long they would like to have the bike for. A couple of days maybe? A week?
Don't demand sh1t, and expect them to work around YOUR life. They are fixing it for FREE, and you are not their only customer.
I ran a shop for years, and nobody who runs a shop appreciates a$$hole customers. You work with them, and they will try to work with you.
It's a two-way street. And if you are in the USA.... don't expect a LOANER BIKE.
In the USA, a motorcycle is not a "necessary transportation" vehicle. In the USA, a "motorcycle" is a RECREATIONAL / SPORT vehicle.
You should have a car, or truck, or some other means of transpo. Most people in the USA do not have a "motorcycle" as their only means
of transportation. If the dealer offers you a LOANER bike while your R3 is in the shop getting the recall done, consider it a rare GIFT.
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