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Discussion Starter · #1 ·
So, I'll try to keep it short and sweet. I bought an r3 about 6 months ago, then I crashed it about 2 months ago. I took it to the dealer that I bought it from, and they fixed it enough to get riding again. One of the parts replaced, was the rearset on the left side. I picked it up yesterday, and on my way back to work from them, a bolt fell off, holding my shift lever on. This was on a major highway during 5 o'clock traffic. Now my shift lever was dangling and dragging on concrete, and kicking up and hitting my foot. About 5 more minutes of driving, the shift lever came off the connecting rod.

My question is, what should I expect at this point to make it right. They are already going to replace the lever at no cost, but I feel that doesn't make things right, especially considering the safety risk they put me and others in.

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They are paying for damages, not what ifs. If you really want you can file a complaint with the better business bureau... but I mean they are already righting your claimed wrongs... I would be happy that the dealership is taking responsibility for this and not trying to deny it.
 

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The shift lever was dangling and dragging and you continued to ride it for 5 more minutes? You're lucky they're replacing it at all
 

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Tell the dealer mechanic to Loctite everything.
And THIS ^^^ is the problem.

The customer shouldn't have to "tell" the mechanic ANYTHING!
The stupid "mechanic" should already know what he needs to do.

But when the dealership hires KIDS, and pays them little-to-nothing, this is the quality of work you can expect.

This is why I work on my own stuff. Just give me the part, I will install it myself!
( And yes, I have 3 different types of Loctite in my toolbox right now! )

:laugh:
 

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You can always try complaining to the service manager and try to get something out of him. Usually they just don't want to deal with people and will give you something to STFU. But it is kind of petty to go in saying you could have been killed, then asking them to make it right with a free t-shirt. lol

I would just count my blessings that everything is OK and they are going to fix it. Then maybe just never go to that mechanic ever again.
 

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Another horror story from a dealer service!!!

http://nc700-forum.com/forum/nc700-...mistake-honda-dealer.html?highlight=rear+axel



As for your experience.. First off, glad you were not hurt. You learned something very valuable we can all learn from as my story above. A true pre-ride check once in a while would be very prudent. Lay your hands on everything you can touch. Every fastener, every moving part, everything. Heck, when I do a full bike check, I grab everything including the license plate, turn signals, chain cover, reflectors, muffler (when cold) etc.. All of this still only takes a few minutes.

After reading about the Honda above, when I have anything done at the dealer, I give a quick check of the major things then I ride just down the road and park close by. I look at everything I possibly can before I continue home. When home I spend a few minutes checking over the rest on the stands. Wheel free rotation, bearings, brakes, etc. Still only a few additional minutes.

I do this detailed check at the beginning of riding weather and every month or so until I slow it down for the winter.

My Opinion.... as for the dealer. They owe you a complete repair with no charge. They do not owe you anything else other than a very sincere and complete apology for their lack of sound repair. If they offer up a freebie or two, graciously accept it and part ways. Chewing them out will get you nothing but raised tempers. They already know what they did was very serious and you are pissed.

After that, you will have to decide if you want to go back to them in the future.

Safe travels!
 

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lol, dealership mechanics...

You would have to pay me to take any of my motorcycles to the dealership mechanics.
 
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Discussion Starter · #9 ·
The shift lever was dangling and dragging and you continued to ride it for 5 more minutes? You're lucky they're replacing it at all
I was already on a wide highway, with barriers on both sides due to construction, during 5 o'clock traffic. For those in Orlando, it was on i4. Believe me, pulling over would've been much more dangerous.

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I-4 is crazy guy. I vowed to never take my bike on that death trap. But that sucks, I'm dealing with one of the dealerships in regards to my bike atm as well. They're not very attentive at all when it comes to reliable service in orlando. Glad you're okay though
 

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This is why I work on my own stuff. Just give me the part, I will install it myself!
( And yes, I have 3 different types of Loctite in my toolbox right now! )
:laugh:
What he said +1.
 
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