Just to cover the simplest of possibilities, any chance that the preload is actually set to the max hardest setting?
Easy to get mistaken, as the notches aren't numbered.
Looking at the bike from the left side, twisting the collar clockwise / towards the front will decrease preload.
I'm about 155lbs and with the preload at the second notch, I get about 30mm of sag sitting on it. Makes for a soft ride, but I do wish there was adjustment for the rebound.
Easy to get mistaken, as the notches aren't numbered.
Looking at the bike from the left side, twisting the collar clockwise / towards the front will decrease preload.
I'm about 155lbs and with the preload at the second notch, I get about 30mm of sag sitting on it. Makes for a soft ride, but I do wish there was adjustment for the rebound.